Customer Service & Support

IMG Lighting Customer Service and Support is available to help you with questions about IMG Lighting products and services. When you contact IMG Lighting Customer Service and Support, a customer service representative can help you locate the appropriate resource to answer and provide support options and locate the appropriate support team to resolve technical support issues  

If you have a specific question regarding a recent shipment that has has been damaged on arrival, a product return or replacement, or inquiries regarding warrantees please use the side bar to navigate to the appropriate page.

Customer Support can be contacted via for general questions at This email address is being protected from spambots. You need JavaScript enabled to view it. .  For customer support on a damaged, return or warrantee issue please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Trouble Shooting Common Problems

Light not turning on / flickering - the on/off contact might have been bumped during shipping. Solution: very firmly press and vigorously massage the control button to realign the contacts.  If the issue is not addressed check out Simple Button Repair Guide. 

Oscillation “Buzzing” Noise - the LED module translates current into light.  In some areas of the US with 110 voltage, if the current is not clean the lamp will translate this unclean current as a buzzing sound.  Setting the power source on high power setting bypasses the lower oscillating buzzing noise associated with lower power levels.  Using a clean power unit, commonly used with home theater systems, will provide AC-noise filtering and clean power.  Europe and Asia operating on 220 voltage there are no issues with unclean current.  

Adjusting Joint Tension - if the lamp head or base becomes droopy you can adjust the tension on the joints.  Simply remove the cover caps on the hinge joints that fit over the bolt and screws, and use any normal hand tool to readjust to the desired tension.